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Practice Information

Our clinic O’Connell St Clinic is a patient focused medical clinic located in the heart of Sydney’s bustling CBD. We are open for your convenience Monday to Friday from 8:00 to 17:00.

Our team

Here at O’Connell St Clinic we are dedicated to providing you with a caring, high quality and professional health service. We offer a wide range of services to cater for your specific needs. Our highly trained nurses and administrative team work closely with our doctors to provide you with comprehensive one stop care.

Clinic services

O’Connell St Clinic offers comprehensive tailored healthcare to you, your family and your business. We specialise in the care of busy professionals and pride ourselves on maintaining minimal waiting times. Our GP’s are highly trained in all areas of General Practice, with specific expertise in:

  • Men, Women and Children’s Health
  • Mental Health
  • Sexual Health
  • Travel Medicine including Yellow Fever Accreditation
  • Corporate Health
  • Pregnancy Care
  • Telehealth
  • Skin Cancer Medicine

Our clinic also offers Sports and General Podiatry services , Physiology services and has pathology collection onsite.

Management team

Michelle Horswood – Practice Manager


  • Dr Gemma Kim
  • Dr Polly Chan
  • Dr Lewis Thatcher
  • Dr Zinnia Lo
  • Mr Andrew Bull (Sydney Sports Podiatry)
  • Dr Stanley Green (Sydney City Skin Cancer Clinic)


Bookings can be made by telephoning the practice, clicking the “Book Now” button on the website or Facebook page, or via the HOTDOC App.

At home visits are available upon request, please call the clinic to arrange.

Walk in patients are triaged as appropriate. Non-urgent walk in patients are accepted if there is an available appointment, or scheduled to when there is an appointment.

After hours & emergency

If you are experiencing a medical emergency you should always telephone an ambulance on: 000

When our practice is closed, if you have a medical problem that cannot wait until the next working day, you can telephone the National Home Doctor Service on 13 SICK (7425).

Fees and billing arrangements

O’Connell St Clinic is a private billing practice, consultation fees are applicable to all patients unless otherwise specified by your doctor. Payment is expected at the time of consultation. For your convenience we utilise the TYRO payment system – this enables processing of your Medicare rebate immediately upon payment.

Fee schedule
Standard Consultation: $100.00 (rebate $41.40)
Long Consultation: $140-200.00 (rebate $81.10)
Prolonged Consultation: $200-295.00(rebate $118)

Communications policy

Our clinical staff do not routinely accept calls during consultations. This is in order to maintain patient focus, and also to protect patient confidentiality. Our reception staff are able to send a message to the doctor notifying them of your call.

Test results, scripts & referrals

You will be notified by your doctor via SMS or telephone about all test results including normal results or those requiring follow up. If you can not be contacted in this manner a letter will be sent to your home address.

It is our preferred policy to provide prescriptions and referrals at the time of consultation. We do offer a request service via the HOTDOC APP, however, it is at the doctor’s discretion as to whether these can be provided in this way.

Reminder system

Our practice is committed to preventative healthcare. Your doctor may at times set reminders within our clinical software. You will receive a message from the practice when these become due, asking you to make an appointment. If you do not wish to receive these reminders, please advise our reception team.

Patient privacy

O’Connell St Clinic acts according to our Privacy Policy which complies with the Australian Privacy Principle (Privacy Act 1998). All staff will respect your privacy. It is our duty to keep your health information confidential and maintain security of this at all times. Our Privacy Policy can be found on our website at and is also displayed in our reception area.

Patient feedback & rights

At O’Connell St Clinic we value any feedback you may have regarding the care that we have provided to you or your family. This will assist us to improve our services. You may leave your feedback in the suggestion box at reception, or you may discuss this with our Practice Manager, or any member of our clinical or reception team. Formal written complaints can be sent via post to our postal address, or via email to

If for some reason you wish to take a complaint further you may contact: NSW Health Care Complaints Commission, Locked Bag 18, Strawberry Hills NSW 2012.